MyFuel | FAQ's

FAQ's

1. Do I need to set up an Account to Shop at myfuel.co.in?

A: You will not need to set up an account if you want to buy products online. However, if you do set up an account you will receive additional discounts and promotions not listed on the site. Please note that due to security reasons, we will not retain your card details.

2. When will my Order Ship?

A: Orders are despatched within 3 working days after payment confirmation. Orders take between 24-72 hours to reach after dispatch depending on the delivery address.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of MyFuel or the carrier.

3. What if I need to change my address or suspend delivery of my subscription?

A: Please write, e-mail, or call our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our contact information in the footer.

4. How do I use a promotion code?

A: To use a promotional code, please follow these steps:

Place your orders.
Proceed to checkout.
Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
Submit your order to see the final amount with your promotion discount applied.

5. How do I know that my order has been successfully submitted?

A: You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.