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Please read these Terms and Conditions carefully before using the MyFuel Store website. Your access to use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.
I want to inform you that whenever you use my Service, in a case of an error in the website I collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the website when utilizing my Service, the time and date of your use of the Service, and other statistics.
(a) view pages from our website in a web browser
(b) download pages from our website for caching in a web browser
(c) print pages from our website
(d) stream audio and video files from our website and
(e) use our website services by means of a web browser.
(f) You must not download any material from our website or save any such material to your computer.
(g) You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
(h) Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance,
availability or accessibility of the website
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent
or harmful purpose or activity
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware,
computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software
(d) conduct any systematic or automated data collection activities including without limitation scraping,
data mining, data extraction and data harvesting on or in relation to our website without our express written consent
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity including without limitation email marketing,
SMS marketing, telemarketing and direct mailing.
You must not use data collected from our website to contact individuals, companies or other persons or entities.
You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].
If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
Your user ID must not be liable to mislead and must comply with the content rules. You must not use your account or user ID for or in connection with the impersonation of any person.
You must keep your password confidential.
You must notify us in writing immediately if you become aware of any disclosure of your password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You warrant and represent that your content will comply with these terms and conditions.
Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libelous or maliciously false
(b) be obscene or indecent
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right
(d) infringe any right of confidence, right of privacy or right under data protection legislation
(e) constitute negligent advice or contain any negligent statement.
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity
(g) be in contempt of any court, or in breach of any court order.
(h) be in breach of racial or religious hatred or discrimination legislation.
(i) be blasphemous
(j) be in breach of official secrets legislation
(k) be in breach of any contractual obligation owed to any person
(l) depict violence in an explicit, graphic or gratuitous manner
(m) be pornographic, lewd, suggestive or sexually explicit
(n) be untrue, false, inaccurate or misleading
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness,
injury or death, or any other loss or damage
(p) constitute spam
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.
You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
You may edit your content to the extent permitted using the editing functionality made available on our website.
Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
All Products purchased from the Website shall be delivered to the User by standard courier services by MYFUEL HEALTH NUTRITION or on behalf of the respective Sellers through a logistics partner. All deliveries where applicable shall be made on a best-efforts basis, and while the Website will endeavour to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard
● MYFUEL HEALTH NUTRITION shall not be responsible for any delay in the delivery of the Products. MYFUEL HEALTH NUTRITION shall not be
liable for any damage to the Product in transit due to mishandling by the logistics partner.
● The logistics partner supported by MYFUEL HEALTH NUTRITION will make a maximum of two attempts to deliver your order. In case the User is not
reachable or does notaccept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.
●All orders placed from Monday to Friday (excluding public holidays) will have an estimated time of delivery within 7 working days upon
confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and
dispatching of order.
● An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of
the order and the estimated delivery time to your location.
● Sometimes, delivery may take longer due to inter alia:
1. Bad weather
2. Flight delays
3. Political disruptions
4. Other unforeseen circumstances
● In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have
purchased the same, regarding such delay.
● The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or
loss caused to the Products.
● Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be
claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.
● However, in case where a damage has been caused to the Products ordered, the Seller shall replace the products as per the Seller’s replacement policy
as may be indicated on the Website along with the Product.
● In case a user purchases multiple Products in one transaction, MYFUEL HEALTH NUTRITION may deliver the same together. However,
this may not always be possible and shall be subject to the availability of stock.
● If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide
separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is
present at the shipping address provided by the User.
● MYFUEL HEALTH NUTRITION shall not compensate for any mental agony caused by a due delay in delivery. The Users can cancel the order at any
moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the User will be refunded back the
price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.
All Products ordered from the Website and successfully delivered to the User by MYFUEL HEALTH NUTRITION may be returned to MYFUEL HEALTH NUTRITION in accordance with the terms contained in the respective policy.
However, no Products will be accepted by MYFUEL HEALTH NUTRITION if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
In case of returns/Exchange:
1. Return/Exchange should be initiated within 7 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
If the user wants to return the product within 7 days from the delivery date and MYFUEL HEALTH NUTRITION does not offer pickup of the items, then user can return the package using any courier service of his/her choice. Myfuel Health Nutrition Address: 402, 4th Floor, Bliss C, Vasant Oscar, L.B.S. Road, Mulund West, Mumbai – 400080. Maharashtra. India.
How can I Self-Ship the product to MYFUEL HEALTH NUTRITION?
● If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of the Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of the courier bill/receipt is shared via email to admin@myfuel.co.in. The courier bill/receipt should satisfy the following conditions for successful processing:
•It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender- Destination-Service combination and shall be
cross-checked with the courier company.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.
What should I do if I receive a damaged item, the wrong product, or the missing units in my order?
● If an item is found damaged, missing, or incorrect as per your order & the description on our website, customers have to escalate a concern with us
within 48 hours of delivery. Send us a picture of the packaging and products at admin@myfuel.co.in or call on +917666935976 within those 48 hours
(excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product
and then issue either a full refund or a different item in exchange,as per your request.
Replacements are subject to the availability of the particular product. Please note the usual 15-day return
policy won’t be applicable in these kinds of cases.
● In case of a return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was
not delivered to MYFUEL HEALTH NUTRITION or the shipment was empty, the onus shall be on the User to prove through presentation/submission
of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of the Product by the
MYFUEL HEALTH NUTRITION may lead to no refund/exchange being issued to the User.
The User waives any claims against MYFUEL HEALTH NUTRITION in this regard.
●Refunds for courier charges shall be against a valid RVP slip/written
confirmation from the courier company that the RVP has been done for a particular shipment/order.
● In case of any discrepancy in the status of the reverse pick up of a Product, (where the User claims the Product has been returned, while our
system suggests otherwise) refund will be initiated only if the User successfully furnishes the RVP slip given at the time of the pick-up.
● MYFUEL HEALTH NUTRITION will not be liable for the products returned by mistake. In circumstances where a product not belonging to
MYFUEL HEALTH NUTRITION is returned by mistake, MYFUEL HEALTH NUTRITION is not accountable for the misplacement or replacement
of the product and is not responsible for its delivery back to the User.
● Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost
of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not
raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for
certain Products, the User shall not be entitled to a refund in respect of such Products.
● All Products ordered by the User shall be eligible to be replaced in accordance with the MYFUEL HEALTH NUTRITION’s replacement policy as indicated
herein above, if the Product delivered is damaged, soiled, or is different from the
Product specifications mentioned on the Website.
● In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in
the price of the product being exchanged.
● Refund, if any, shall be made within 15 working days of the receipt of the returned product by MYFUEL HEALTH NUTRITION, at the same issuing bank
through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT
(for which the User shall have to share the bank details), or, the refund will be credited to the wallet linked to his/her User account on the Website.
● For payments made through electronic means like debit cards, credit cards, net banking, wallet, etc. refund shall be made using the same
payment mode.
● All refunds shall be made in Indian Rupees only.
● The User acknowledges that the Website will not be liable for any damages, interests or claims, etc. resulting from non-processing an
order or any delay in processing an order which is beyond the control of the Website.
● All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules
made there under, the Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008,
Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules
made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, MYFUEL HEALTH NUTRITION reserves the absolute right to cancel all past, pending, and future orders without any liability. MYFUEL HEALTH NUTRITION also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, MYFUEL HEALTH NUTRITION reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for the investigation of any illegal activity.
● The User may be considered fraudulent if inter alia any of the following scenarios are met:
1. Users don’t reply to the payment verification mail sent by MYFUEL HEALTH NUTRITION.
2. Users fail to produce adequate documents during the payment details verification
3. Misuse of another User’s phone/email
4. Users use invalid email and phone no.
5. Overuse of a voucher code
6. Use of a special voucher not tagged to the email ID used.
7. Users return the wrong product
8. Users refuse to pay for an order
9. Users are involved in the snatch and run for any order
● The User may be considered loss to business if any of the following scenarios are met:
1. Users with a very high return rate
2. Invalid/Incomplete address cases
3. Repeated requests for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral programs will be forfeited in such cases.
● MYFUEL HEALTH NUTRITION may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as a 'Bulk Order' if it meets the below-mentioned criteria and any additional criteria as defined by MYFUEL HEALTH NUTRITION:
1. Products ordered are not for self-consumption but for commercial resale
2. Multiple orders placed for the same product at the same address, depending on the product category
3. Bulk quantity of the same product ordered
4. Invalid address given in order details
5. Any malpractice used to place the order
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
● If a User raises a complaint for partial item/partial order:
1. The User is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
2. An Email will be sent seeking/providing the following information:
● Short description of the case (A few questions will be asked to help us understand the scenario).
● The snapshots of the packet and another box (If any) (Try to cover the sides which look tampered/damaged as per the Users)
● The refund for prepaid orders will be done after the investigation
3. The Users may not be liable for a refund if he/she falls into any of the scenarios stated below:
● Users fail to provide adequate information about the case
● Users fail to provide snapshots of the packet and box (if any)
● If an opened delivery was received, pilferage claims must be made the same day
● Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
The Company hereby informs User that Users receipt of an electronic or other form of order confirmation does not signify the Companys acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to acceptor decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products. The Company may require additional verifications or information before accepting any order.
The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
User shall be entitled to cancel an order of any Product, booked on the Website, by calling the store where he placed the Order.
"Cancel Order" request can be placed any time after booking of order but before the order shipping.
We do not warrant or represent:
a) that the website or any service on the website will remain available.
We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) Send you one or more formal warnings
(b) Temporarily suspend your access to our website
(c) Permanently prohibit you from accessing our website
(d) Block computers using your IP address from accessing our website
(e) Contact any or all of your internet service providers and request that they block your access to our website
(f) Commence legal action against you, whether for breach of contract or otherwise; and/or
(g) Suspend or delete your account on our website.
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.
We may revise these terms and conditions from time to time.
The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
hese Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between MyFuel and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
Contact us if you have any questions about these Terms and Conditions